4.3.7 - Management of Change - Consequences of Change
- Created by: Annie
- Created on: 06-05-13 15:36
View mindmap
- Consequences of Change
- Internal Procedures
- New ICT systems may require new policies for use
- Existing tasks can be changed fundamentally
- New roles for retrained or new employees
- Jobs can be done in different ways
- Can cause disruption and stress to handle the maintenance of employee motivation
- A benefit of new ICT systems is that they often see time saved
- Employees can take on extra roles
- Can allow for employees to be pushed harder and flair in other areas
- Could be too stressful for some employees
- Organisational structure
- Refers to who is in charge and who is being managed by whom
- Working relationships may change and are hard to adapt - hard for working teams
- New systems may see major changes as use of ICT often sees greater job variety
- Finance and Personnel as pay details are easily stored alongside contact details
- A single member of a call centre staff for a bank is expected by customers to be able to answer all queries, saving rates, recent card payments etc.
- Changes in structure can give the opportunity for promotions
- But can also force the changing of efficiency of established teams
- Can see senior posts reduced in importance
- Refers to who is in charge and who is being managed by whom
- Work Patterns
- Can give good opportunities for those who want part time work - useful for those with young families
- It has also seen employees working part time for a number of employers as they have found it harder to get one full time job
- ICT systems allow for one country to service worldwide needs with a 24/7 service
- It also helps employees to avoid traffic jams and make use of services when others are at work (e.g. dentist, optician etc.)
- Traditional 9-5 working day still exists
- Skills required and not required
- New hardware and software require new skills and a period of familiarisation to get the best out of the the system
- Familiarisation is speeded up by effective training
- Training is time consuming & expensive so has to be planned efficiently
- Familiarisation is speeded up by effective training
- Changes may see employees who have previously barely used ICT becoming significant users
- The new roles are often more skilled than previous roles, bringing greater interest and rewards for employees
- Sometimes employees find it difficult to gain new skills and lose their job
- Some jobs no longer exist but new ones have been created..
- Filing clerks no longer sort paper files.. Databases now used instead
- Call centres have seen high street branches close
- Growth of the hardware and software industry
- Voice dictation has reduced the need for typists
- New hardware and software require new skills and a period of familiarisation to get the best out of the the system
- The Workforce
- Is their job safe?
- Can they do their new job?
- Will my work be part time or full time?
- Will they enjoy it?
- Changing work location
- Shorter distances
- Better home life, less time travelling (if closer)
- If travelling further, longer time travelling - affecting home/work balance
- Longer distances
- Could disrupt children's education, partner's job, moving house etc.
- Shorter distances
- Internal Procedures
Comments
No comments have yet been made