4.3.7 - Management of Change - Consequences of Change

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  • Created by: Annie
  • Created on: 06-05-13 15:36
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  • Consequences of Change
    • Internal Procedures
      • New ICT systems may require new policies for use
      • Existing tasks can be changed fundamentally
        • New roles for retrained or new employees
      • Jobs can be done in different ways
        • Can cause disruption and stress to handle the maintenance of employee motivation
      • A benefit of new ICT systems is that they often see time saved
        • Employees can take on extra roles
      • Can allow for employees to be pushed harder and flair in other areas
        • Could be too stressful for some employees
    • Organisational structure
      • Refers to who is in charge and who is being managed by whom
        • Working relationships may change and are hard to adapt - hard for working teams
      • New systems may see major changes as use of ICT often sees greater job variety
        • Finance and Personnel as pay details are easily stored alongside contact details
        • A single member of a call centre staff for a bank is expected by customers to be able to answer all queries, saving rates, recent card payments etc.
      • Changes in structure can give the opportunity for promotions
        • But can also force the changing of efficiency of established teams
      • Can see senior posts reduced in importance
    • Work Patterns
      • Can give good opportunities for those who want part time work - useful for those with young families
      • It has also seen employees working part time for a number of employers as they have found it harder to get one full time job
      • ICT systems allow for one country to service worldwide needs with a 24/7 service
      • It also helps employees to avoid traffic jams and make use of services when others are at work (e.g. dentist, optician etc.)
      • Traditional 9-5 working day still exists
    • Skills required and not required
      • New hardware and software require new skills and a period of familiarisation to get the best out of the the system
        • Familiarisation is speeded up by effective training
          • Training is  time consuming & expensive so has to be planned efficiently
      • Changes may see employees who have previously barely used ICT becoming significant users
      • The new roles are often more skilled than previous roles, bringing greater interest and rewards for employees
      • Sometimes employees find it difficult to gain new skills and lose their job
      • Some jobs no longer exist but new ones have been created..
        • Filing clerks no longer sort paper files.. Databases now used instead
        • Call centres have seen high street branches close
        • Growth of the hardware and software industry
        • Voice dictation has reduced the need for typists
    • The Workforce
      • Is their job safe?
      • Can they do their new job?
      • Will my work be part time or full time?
      • Will they enjoy it?
      • Changing work location
        • Shorter distances
          • Better home life, less time travelling (if closer)
          • If travelling further, longer time travelling - affecting home/work balance
        • Longer distances
          • Could disrupt children's education, partner's job, moving house etc.


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