INFO 3 - Managing ICT (Topic 3)

A mindmap created using the Oxford Stephen Doyle Essential ICT book and my own knowledge. If you spot a mistake, please let me know.

  • Created by: Callum
  • Created on: 03-06-13 12:05
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    • Size of the Organisation
      • Small Organisation
        • Fewer tiers of management
          • Flat structure
        • Less Hierarchical
        • Staff work more on initiative
        • Staff have less formal roles
          • Democratic/ Laissez Faire
        • Informal systems
      • Large Organisation
        • Many tiers of management
          • Tall Structure
        • Very hierarchical
        • People undertake specific tasks
        • Formal systems
          • Often Autocratic
    • ICT Policies
      • Deliberate plan of action to achieve the strategy and then the aims
      • Security Policy
        • Ensure the security of ICT systems and data
        • Detection of Misuse
        • Prevention of Misuse
        • Penalties
        • Will include documentation on:
          • Physical Security
          • Investigation of irregularities
          • Logical access methods
          • Personnel administration
          • Operational Procedures
          • Staff CoC and responsibilites
          • Disciplinary procedures
      • Procurement Policy
        • Arrangements for purchasing ICT equipment and services
        • Important for quality and value for money
        • Includes documentation on:
          • Searching for competition (tendering)
          • Ensuring value for money
          • Specification of hardware
          • Specification of software
          • Contract arrangements
      • Training Policy
        • Ensures staff are:
          • Correctly matched to job
          • Knowledgeable about legal issues
          • Properly trained in hardware, software and new procedures
        • Will encourage:
          • Regular assessment of skills
          • Assessment of training needs
          • Staff training in relevant rules and regulations
          • Staff training with new hardware, software or procedures.
    • CIO
      • Chief Information Officier
      • In overall charge of ICT resources
      • Operates at a strategic level
      • Often very experienced; helps reduce costly mistakes
      • Will have responsibilities such as:
        • Being responsible for the overall technological direction of the organisation
        • Strategic Business Planning
        • Knowing about budgeting, recruiting staff, taking on contract workers and supervision
        • Budgeting for projects and programs
        • Staff training decisions
        • Purchasing of hardware, software and services
        • Watching over ICT projects
    • ICT Strategy
      • Strategy
        • Supports the aim
        • Shorter term
        • More specific task
        • Ex. Release E-commerce site.
        • Still not necessarily give time frame
        • Further defined by Policies
      • Aim
        • General, overall wish
        • Ex. To increase market share.
        • Does not consider time
        • Does not consider method


Mr A Gibson


A good checklist for this topic. An ideal resource to print out and stick on the wall. What can an organisation do to manage its ICT infrastructure? This covers the main points and also gives an overview on how different options may be considered by organisations..

Use with this resource to have thorough two topic coverage.

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