Factors Affecting Communication
- Created by: pandaamy. 1
- Created on: 04-04-16 13:21
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- Factors Affecting Communication
- Emotional Factors
- Personality clashes - tension/ conflict
- Stress - arguments, distracted
- Fear - being afraid to speak up
- Sadness- want to be left alone
- Low Mood - depression
- Excitement- not listening, talkative, no concentration
- Empathy - willing to talk and share
- Environmental Factors
- Obstruction - screens/ pillars
- Lighting - poor / too bright
- Seating arrangement's - too cramped , too far apart
- Room condition - comfort / warmth , poor ventilation, too cold
- Personal appearance - clean, tidy or dirty and ugly
- Background noise- distracting, hard to hear
- Cultural Influences
- Language - difficulties if not understood.
- Accent, dialogue, slang
- Non verbal Communication - not all gestures are universal - may cause offence
- Eye contact - respectful but in western culture it is seen as disrespectful
- Humour - death and religion is joked about in the UK but offensive in other cultures
- Gender Roles - men and women communicate differently
- Language - difficulties if not understood.
- Terminology
- for example DNR
- misinterpreted, confusion, misunderstanidng
- Speeds up communication when needed
- misinterpreted, confusion, misunderstanidng
- Colloquialism
- for example DNR
- Stereotyping - negative stereotyping can lead to prejudice and discrimination
- Labelling - behaviour
- self fulfilling prophecy
- A stereotype is fixed, generalised belief about a group of people suggesting they all have the same characteristic.
- Labelling - behaviour
- Lack of Resources
- technology - computers
- Recording material - paper, pens
- Equipment- broken, no internet
- Time- staff training
- Emotional Factors
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