1.4 communication

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  • Environmental factors
    • Personal apperance
      • Clean/dirty, tidy/dishevelled, smart/scruffy, pretty/ugly.
    • Proximity
      • too close or too far apart
    • Seating arangements
      • Configuration, cramped, inadequate.
    • Background noise
      • Hard to hear people/ be heard, concentration.
    • Lighting
      • too dim/ too bright.
    • Comfort/warmth
      • Too hot, cold, draughty.


Sam Morran


There are a whole series of these mind maps which, when used together, provide a good resource with the key factors covered.

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