effective customer service
- Created by: kcford15
- Created on: 25-04-14 18:14
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- Effective customer service
- Effective customer service checklist
- Meet and exceed needs of customers
- Provide high-quality products and services
- Innovation
- Spot problem and potential problems
- Listen to customers
- Deal effectively and quickly with complaints
- Be on time
- Train staff in customer service
- The drawbacks of poor customer service
- Poor customer satisfaction
- Poor brand image
- Inability to differentiate a product and gain a competitive advantage
- Inability to charge a premium price
- Fall in sales and profits. Sales changing to rival products
- Fall in repeat purchase and customer loyalty
- Effective customer service checklist
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