effective customer service

  • Created by: kcford15
  • Created on: 25-04-14 18:14
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  • Effective customer service
    • Effective customer service checklist
      • Meet and exceed needs of customers
      • Provide high-quality products and services
      • Innovation
      • Spot problem and potential problems
      • Listen to customers
      • Deal effectively and quickly with complaints
      • Be on time
      • Train staff in customer service
    • The drawbacks of poor customer service
      • Poor customer satisfaction
      • Poor brand image
      • Inability to differentiate a product and gain a competitive advantage
      • Inability to charge a premium price
      • Fall in sales and profits. Sales changing to rival products
      • Fall in repeat purchase and customer loyalty


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