Effective Communication

  • Created by: odionj01
  • Created on: 03-04-19 16:17
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  • Effective Communication
    • Communication: Importing/exchanging by speaking, writing or another medium.
      • Why is communication important? Best treatment, consequence of not understanding, more comfortable.
      • Consultation:A meeting with an expert, like a doctor to seek advice.
    • Non-Verbal Communication
      • Physical contact: Enhance verbal communication-> social conventions, cultures, appropriate?,professional?
      • Eye Contact: Interest, turn to speak, cultural differences
      • Body Posture: Closed and open positions e.g.  feet position
      • Facial expression: mood, emotions, thoughts
      • Gestures: closed and open positions e.g.  feet positioning
      • Personal space: different depending on different familiarities with people
    • Verbal Communication
      • Volume
      • Speed
      • Pitch
      • Tone
      • Fluency
    • Question Types
      • Complex: Multiple options are available
      • Probing: Allow you to clarify and elaborate
      • Closed:Limit response get specific info.
      • Open: no fixed response, get more info.
      • Leading: Suggest the answer you want to give/avoid!
    • Calgary- Cambridge Model:
      • 1. Initiate session
      • 2. Gather Info
      • 3. Physical exam
      • 4. Explain and Plan
      • 5. Close session
    • Active Listening
      • Observe body language
      • Interpret words
      • Gain an accurate understanding
      • Responding to signal that you have listened
    • Barriers
      • Physical: behind desk/counter, put bag in front
      • Language: misunderstanding, frustration, unintentional, disrespect
      • Environmental:high workload, interruptions, distractions
      • Personal: lack understanding, lack insight into people , tired, stress, prejudices
    • Telephone Convos: Non-verbal cues, paralinguistic cues are KEY, can't use gestures and can't manage distractions


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