E-commerce
- Created by: tanja soulsby
- Created on: 05-06-17 21:09
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- E-Commerce
- Provides lots of new opportunities for businesses
- Improvements in technology have made it a primary way for some businesses to trade goods and services
- Means businesses don't need to invest so much in stores as they can reach a much bigger customer base through a website
- Growth of it has given businesses greater access to international markets
- Businesses can translate their website into different languages and offer worldwide delivery
- Expands their markets
- Businesses can translate their website into different languages and offer worldwide delivery
- Manufacturers can use their own website/online marketplace to sell directly to consumers
- Instead of selling through an agent or retailer
- Allows them to keep all the revenue for themselves
- Companies such as Amazon keep track of online order history of their customers
- Allows them to make personal recommendations to customers they know will be interested
- Businesses can interact more directly with their customers through social media
- Means they can regularly update customers about improvements to their goods/services
- Businesses can deal with customer complaints more efficiently
- By switching from telephone to live online assistance
- Untitled
- By switching from telephone to live online assistance
- Customers also have access to this technology
- Able to look up reviews and prices of a product in seconds
- Means products and prices have to be genuinely competitive
- Can't gain a competitive advantage by being the only shop in town ...????
- Provides lots of new opportunities for businesses
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