Business: Section 5 (Customer Service)
- Created by: Georgia Vyse
- Created on: 03-04-14 09:06
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- Customer Service
- Good customer Service (Six Examples)
- 1) Accurate product information
- 2) Reliability
- 3) Dealing with customer questions and concerns
- 4) Fufilling the order requirements
- 5)Delivering on time
- 6) After sales support and warranties
- Benefits of good customer service
- Lead to high levels of customer satisfaction , more likely to return
- Happy customers are more likely to recommend. Word of mouth promotion
- If customers aren't satisfied they wont come back , poor reputation = falling sales
- Good service costs money. E.G website and helpline but benefits outweigh costs
- Good customer Service (Six Examples)
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