Business: Section 5 (Customer Service)

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  • Customer Service
    • Good customer Service (Six Examples)
      • 1) Accurate product information
      • 2) Reliability
      • 3) Dealing with customer questions and concerns
      • 4) Fufilling the order requirements
      • 5)Delivering on time
      • 6) After sales support and warranties
    • Benefits of good customer service
      • Lead to high levels of customer satisfaction , more likely to return
      • Happy customers are more likely to recommend. Word of mouth promotion
      • If customers aren't satisfied they wont come back , poor reputation = falling sales
      • Good service costs money. E.G website and helpline but benefits outweigh costs

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