Consumer Advice Centre
- Created by: Carolyn
- Created on: 21-05-14 11:09
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- Consumer Advice Centre
- provides free specialist advice to consumers and traders in Belfast on consumer issues such as faulty good, shopping complaints, bad service and holiday complaints
- Resolves problems through negotiation and conciliation
- Provides an advice service where all consumers are treated fairly
- Gives advice on how to write an effective letter of complaint to a trader
- Writes follow-up letters to traders on behalf of consumers
- Supports consumers taking their complaint to the small claims court
- Acts as a mediator between consumers and traders to achieve a fair solution for all
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