5.i Complaints Policy
- Created by: chenisee16
- Created on: 12-05-16 10:00
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- COMPLAINTS POLICY
- Clients have responsibility to complain - helps to promote high standards of care - less likely to provide inappropriate care
- Empowers clients as they know they can complain if they feel their needs aren't being met
- Policies allow reoccurring problems to be highlighted - can implement changes
- Staff incentive to work harder - avoid being complained about
- Clients may abuse policy - invent incidents about staff - untrue
- Clients who complain may be ignored - needs may not be met
- Clients reluctant to complain - risk of getting in trouble
- Difficult for clients to complain about a manager - may not know the procedures
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