5.i Complaints Policy

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    • Clients have responsibility to complain - helps to promote high standards of care - less likely to provide inappropriate care
    • Empowers clients as they know they can complain if they feel their needs aren't being met
    • Policies allow reoccurring problems to be highlighted - can implement changes
    • Staff incentive to work harder - avoid being complained about
    • Clients may abuse policy - invent incidents about staff - untrue
    • Clients who complain may be ignored - needs may not be met
    • Clients reluctant to complain - risk of getting in trouble
    • Difficult for clients to complain about a manager - may not know the procedures


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