Citizens Advice

  • Created by: Carolyn
  • Created on: 21-05-14 11:01
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  • Citizens Advice
    • Aims to...
      • ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities, or of the services available to them, or by and inability to express their needs effectively
      • Exercise a responsible influence on the development of social services both locally and nationally
    • Offers free, confidential and impartial advice to consumers about range of issues including legislations, social security benefits, money, health, housing rights and legal matters
    • Interviews consumers in person and by telephone
    • Helps consumers negotiate with companies or service providers
    • Writes letters and telephones companies on behalf of consumers
    • Helps consumers with form filling
    • Represents consumers in court and at tribunals
    • it gives advice through its website, www.advice


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