Business Studies 3.2 - meeting customer needs
- Created by: HarryAvery
- Created on: 25-02-18 16:35
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- Business Studies 3.2 - meeting customer needs
- Design and research development
- Design Mix;
- Made up of 3 variables; function,cost, appearance
- Design Mix;
- Quality
- Quality Control
- Test the product at the end of production - can lead to high waste
- Quality Assurance
- Testing quality at every stage of production
- Kaizen
- Continuously improving a product to maintain high standard
- Quality Control
- Customer Service
- Effective customer service will leads to customer loyalty
- Consumer Protection Laws
- ISO 9001
- Covers quality assurance in design, development, production, installation and servicing
- ISO 9000
- Basic standards to quality management systems
- ISO 9001
- Design and research development
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