Business Studies 3.2 - meeting customer needs

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  • Business Studies 3.2 - meeting customer needs
    • Design and research development
      • Design Mix;
        • Made up of 3 variables; function,cost, appearance
    • Quality
      • Quality Control
        • Test the product at the end of production - can lead to high waste
      • Quality Assurance
        • Testing quality at every stage of production
      • Kaizen
        • Continuously improving a product to maintain high standard
    • Customer Service
      • Effective customer service will leads to customer loyalty
    • Consumer Protection Laws
      • ISO 9001
        • Covers quality assurance in design, development, production, installation and servicing
      • ISO 9000
        • Basic standards to quality management systems

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