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  • Key Tasks and Functional Areas of Business
    • Finance
      • Making, receiving and recording payments
      • Preparing annual financial accounts eg. Income statement
      • Monitoring and analysing financial performance eg. Cash Flow
      • Paying staff
    • Marketing
      • Identify customer needs through market research
      • Decide on appropriate pricing strategy and distribution channel
      • Promote business/products/services
    • Sales
      • Communicate with existing and potential customers face-to-face, via email or telephone
      • Pass on knowledge of product/service
      • Take orders
      • Meet all sales targets
    • Human Resources
      • Recruit new staff
      • Training and development of staff
      • Ensure pay & benefits are appropriate
      • Oversee redundancies and dismissalsi
      • Ensure HR legislation is met
    • Operations or Production Management
      • Transforming raw materials into finished goods
      • Ensuring quality standards are met
      • In a retail environment, operations is involved in shop floor work eg. stacking shelves, serving customers
    • Customer Services
      • Liaise with customers daily via letter, email, telephone, online messaging, etc.
      • Handle & resolve queries/problems
    • Business Support Services
      • Responsible for administration relating to day-to-day running of the business
      • Produce contract
      • Maintain IT and other technical equipment
      • Arrange meetings/organise travel plans
      • Provide technical IT support
    • Research & Development
      • Develop new products/services
      • Liaise with Marketing to find out customer needs
      • Test out new products/servicest
    • Purchasing/ Procurement
      • Source and buy raw materials needed to make the products
      • Source and buy other materials needed for the day-to-day running of the business eg. stationery
      • Ensure good quality of purchases


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