Benefits and Difficulties of Improving Quality

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  • Created by: me.com
  • Created on: 28-02-17 09:36
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  • Benefits and Difficulties in Improving Quality
    • Difficulties
      • Problems with staff
        • It can be difficult to convince people there is a problem with quality and it is not as good as it should be
        • Disagreements in what the best solution is to correct the quality problem
        • Quality systems as such as quality assurance give greater responsibility to staff
        • New quality systems require staff to be retrained, which can be time consuming
        • Resistance to change can be difficult to overcome
      • Costs
        • Training staff
        • Admin required to introduce a new quality system and introducing/updating information systems to monitor its effectiveness
        • Organising testing of inputs/raw materials before they reach the production line
        • Employing more inspection staff or allocating more time for workers to check quality
        • Installing equipment for quality testing
    • Benefits
      • Gaining a competitive advantage
      • Increasing sales volume
      • Creating a unique selling point
      • More scope to increase the selling price
      • Greater opportunities for pricing flexability
      • Cost reductions
      • Greater brand loyalty and enhancement of a firms reputation

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