Barriers to communication - related to the care worker

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  • Barriers to communication - related to care workers
    • Attitude and prejudice(discrimination, stereotyping and labelling)
      • A care worker may have expectations of themselves or of the individual
        • EXAMPLE- an individual is unable to maintain personal hygiene, the care worker may dislike the odour and display their dislike by ignoring the individual
      • Stereotype - are assumed characteristics based on a large group of individuals whose beliefs, habits and actions are perceived to be similar
    • Lack of motivation
      • They lack interest in the work and may not have the driving force to give their best
        • EXAMPLE- they may be poorly paid or have to work unsociable hours
    • Conformity to work place norms
      • Care workers accept routines of the work place which may not be in the best interest of the individual
    • Lack of skill
      • The care worker may not be properly qualified for the tasks they have been given and may carry out a procedure incorrectly
    • Preoccupation with own needs
      • This is about the care worker not the individual. the care worker may be focusing on their concerns and not concentrating on their work
    • Ethical dilemmas
      • Is a situation where there is a conflict of what is the right action to take
        • EXAMPLES
          • Does a health professional give a patient all the information or do they refrain and miss important elements (how long to live)
          • Privacy - when an individual is having a shower and wants to be left alone, a care worker will want to give them privacy but they may stand up and slip
          • Confidentiality is not absolute. a medical professional may need to consult with another professional; they may need to share notes. an individual may have asked for the family to be told of their health but they may be at risk
    • Stress and physical strain
      • stress and strain may result in incompetence, poor care and could put the individual at risk
      • Lack of time can mean a task is rushed and incorrectly completed
        • EXAMPLE- rushing a bed bath and not washing the individual completely
      • Past experiences may cause stress
        • EXAMPLE- the last time a carer gave an injection it hurt the individual


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