1.4 communication

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  • Appropriate use of speed, clarity and loudness.
    • Speed
      • Too fast - hard to understand and follow conversation.
      • Too slow - hard to follow; may feel you are talking down to them.
    • Clarity
      • Be clear - say exactly what you mean and avoid vagueness.
      • Speak clearly - mumbling, muttering, not facing the person makes it hard to hear or understand what is being said.
    • Loudness
      • Too quiet - hard to hear what is being said.
      • Too loud - distracting, viewed as disrespectful, even threatening.


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