2.5 Making Human Recourse Decisions
- Created by: Mitchell Jackson
- Created on: 17-10-18 12:47
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- 2.5 Making Human Recourse Decisions
- 49 Organisational Structures
- Hierarchical and Flat Structures
- A hierarchical Organisation is an organisation with many layers of management, therefore creating a tall organisational pyramid.
- Advantages: -Promotion opportunities should appear regularly (clear career path). -Easy to maintain standards across an organisation since authority is strict. -Easier to check everybody's work because of the supervisors at each level.
- Disadvantage-s -People's position in the management structure shows their level of responsibility and authority. -It is hard for the people at the top to communicate with those at the bottom. -There can be too many layers of management which slows down decision making.
- A Flat Organisation is an organisation with few layers of hierarchy - presumably because each manager is responsible for much staff.
- Disadvantage-s -Each manager is responsible for more people. -Managers have to rely on junior staff much more to work efficiently and safely. -Can lead to overworking and stress. -Fewer opportunities for promotion.
- Advantages: -Fewer managers are needed, which saves money. -managers give more responsibility to workers which leads to greater job satisfaction. -Faster and more efficient way of communicatin-g
- A hierarchical Organisation is an organisation with many layers of management, therefore creating a tall organisational pyramid.
- Centralised and Decentralised Organisations
- A centralised organisation is an organisation in which most decisions are made at the head office
- A decentralised organisation is an organisation that allows staff to make decisions at a local level
- Hierarchical and Flat Structures
- 50 The Importance of Effective Communicatio-n
- The Purpose of Communicatio-n
- To Provide and collect information about the business. Managers will have no idea how the business is performing or what staff are doing without it.
- To give instructions, it is important that staff understand what jobs they have to do.
- To ensure that all workers are working towards the same goal. It is very important that all workers know the aims of the business
- What is Effective Communicatio-n
- To be effective communication has to be: clearly understood, accurate, complete, appropriate, via the right medium and with the chance of feedback.
- The Purpose of Effective Communicatio-n
- A business needs to ensure that there are effective communicato-n channels to allow information around it. This process includes a sender, a message, an appropriate medium, a receiver and an opportunity for feedback.
- The Impact of Insufficient and Excessive communicatio-n
- Consequence-s of insufficient: Misunderstan-dings and rumours form, inefficiency, low levels of motivation and loss of profit.
- Consequence-s of excessive: Research shows that if an overloaded manager misses a key message from a customer, eg a change in an order, the customer is disappointed and may refuse to pay.
- Barriers to Effective Communicatio-n
- The person sending the message may not explain themselves properly, the reciever may not understand the message, the reciever may not hear the message due to a technical problem or the message may get distorted in transmission.
- The Purpose of Communicatio-n
- 51 Different Ways of Working
- Permanent, Temporary and Freelance contracrs
- Permanent contract=An agreement between a company and an employee, that work and income will be provided constantly into the long-term future.
- Temporary contract=An agreement between a company and an employee, that work and income will be provided for a specific time period.
- Freelance contract=An agreement over one job between a company and a self-employed worker
- The Impact of technology on how we work
- Technology makes it possible to work at home or abroad instead of the office
- Permanent, Temporary and Freelance contracrs
- 52 Effective Recruitment
- Key job roles and responsibilitie-s
- Directors= Members of 'the board', set out the main aims and objectives of the business and discuss key decisions
- Senior Managers – Responsible for organising others to carry out tasks.
- Supervisors/ Team Leaders – Junior managers make sure that support staff do as they are told
- Operational and Support Staff – Operational staff= Directly linked to targets. Support staff= Not responsible for targets.
- How Businesses Recruit People
- Application Form=The series of questions a job-seeker must fill in when trying trying to get an employer interested in interviewing them.
- CV=Sets out the persons qualifications, experience and any other relevant facts.
- References=People such as teachers or previous bosses who are willing to answer questions about the qualities of a job applicant.
- Key job roles and responsibilitie-s
- 53 Effective Training and Development
- Different ways of training and developing employees
- Formal Training=The official training programme.
- Informal Training=The unexpected, unplanned extra advice or demonstration-s that comes from colleagues.
- Different ways of training and developing employees
- 49 Organisational Structures
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