1.4 communication

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  • Factors affecting the effectiveness of communication
    • Emotional factors
    • Environmental factors
    • Physical or intellectual disabilities
    • Cultural influences
    • Stereotyping and labelling
    • Time constraints and pressures
    • Use of technical terminology or colloquialism
    • Appropriate use of speed, clarity and loudness
    • Use of eye contact, facial expressions and body language
    • Legibility and accuracy
    • Lack of resources

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