1.4 managing people

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  • 1.4
    • approach to staffing
      • HARD HRM
        • staff are a cost
        • centralised decision making
        • minimum wage
      • SOFT HRM
        • staff are an asset
        • flatter organizational structure
      • flexible workforce
        • multiskilling
        • part time
        • temporary
        • may lack commitment
        • high training costs
        • outsourcing
        • home working
      • staff dismissal
        • staff contract is terminated due to breach in terms
        • redundancy
          • staff contract is terminated as job doesn't exist
      • trade unions
      • work council
      • individual approach
    • recruitment
      • internal
        • lower costs
          • know staff skills
            • low training costs
      • external
        • more talent
          • new ideas brought
      • selection methods
        • interviews
        • assessment centres
        • aptitude tests
      • on the job
      • off the job
        • training
          • on the job
    • organisation design
      • TALL
        • + 5 levels of hierachy
          • narrow span of control
            • hard HRM
              • centralised
      • FLAT
        • 3 levels of hierarchy
          • short chain of command
            • soft HRM
              • decentralised
      • MATRIX
        • teams from different functions work together on specific projects
          • HR
          • operations
          • marketing
          • finance
    • motivation
      • Taylor
        • staff trained on one task perfectly
        • money = main incentive
      • Mayo
        • workers have social needs
        • teamwork is motivational
      • Maslow
        • hierarchy of needs
      • Herzberg
        • motivating and hygiene factors
        • no hygiene factors = no motivation
        • hygiene = pay motive = recognition
      • financial
      • fringe
    • job
      • enrichment
        • more responsibility
      • rotation
        • varying tasks and skills
      • enlargement
        • more tasks on same level
    • leadership
      • autocratic
        • leader makes full decision
      • democratic
        • consults team but makes final decision
      • paternalistic
        • leader acts in fatherly way
      • laissez - faire
        • leader allows team to make decisions
  • collective bargaining

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